Return & Refund Policy

Standard Returns Policy

If you are not satisfied with your purchase, you may return your item(s) within 30 days of receipt free of charge.

Returned item(s) will be refunded to the original payment method once received and inspected.

Please note that original shipping charges (if any) are non-refundable unless the return is due to our error (damaged or incorrect item).

The returns policy may vary during promotional periods. Please check the terms & conditions of the promotion before placing your order.

For the return or exchange of Neitherwo products purchased from any other authorized retailer, please contact your retailer directly.

Returns Process (excluding Black Friday and other Promotions)

To initiate a return, please contact support@Neitherwo.com within 30 days of receiving your order.

Please include:

  • Your order number

  • The item(s) you would like to return

  • The reason for return

After your request is approved, we will provide a prepaid return label and detailed return instructions.

Please do not send items back without prior authorization.

Items must be returned in their original condition and packaging.

Return Address

All approved returns should be sent to the following address:

Room 1225, C-Office, Building 2, Hefei Jiayuan Plaza, Jiayuan Urban Residential Complex, No. 1298 Zhongshan Road, Fangxing Community, Baohe District, Hefei City, Anhui Province, China 230092

Unauthorized returns may not be accepted.

Refund Processing

Once your returned item is received and inspected, we will notify you via email.

If approved, your refund will be processed within 5–10 business days to your original payment method.

Processing time may vary depending on your bank or payment provider.

Damaged Items

If your items are received damaged, please send a photo of the damaged item along with your order number to support@Neitherwo.com with the subject line: DAMAGED.

This should be submitted within 14 days of receiving your order.

If confirmed, we will provide a free replacement or full refund.

Items Not Received

If you have not received your full order within the estimated delivery timeframe stated in our Shipping Policy, please contact us at support@Neitherwo.com with the subject line: MISSING ITEM along with your order number.

We will investigate and provide an appropriate solution.